[HS] Customer complaint email and response by GASP clothing

[John]

A customer has sent a complaint email to retailer GASP, only to receive a rather snooty response from their area manager.

In the current retail climate, I am not sure treating such complaints with this type of arrogance is a wise idea. However, their response does provide some comic relief.

http://www.heraldsun.com.au/entertainment/fashion/customer-complaint-email-and-response-by-gasp-clothing-goes-viral/story-e6frf8o6-1226151874005

[Brendan03]

I read that article earlier and was quite surprised at the arrogance from the company.
Having worked in Customer Service myself, I'm quite astounded at the attitude from both Employee and Company.
Retail is especially fragile because you need the customer base and don't want to lose people to other companies.

It'll be interesting to see how this plays out... I'll laugh if this gets out and their so called A-List celebrities (which they really aren't) boycott them as well.

If this plays out anything like Borders* I think there will be many people laughing.

*I know Borders met their demise under different circumstances but the end result is what I'm really talking about here.

[John]

still fail to see how it relates to this forum.

It is not transport related, however, this section of the forum is dedicated to posting topics that fail to fit into any of the other categories (i.e. Non transport related discussion).

[eagle]

thank you

I learn some thing new every day and that was todays learning.

[eagle]

Saw the article on tv very rude I thought.

[scott]

Apparently on some internal correspondence, the area manager called her a immature f****g b***h. Very Very unprofessional. If I was treated this way I would of exploded big time.

I think there needs to be a big spill at GASP.

[eagle]

Actually the attitude of the GASP manager interviewed says it all.

They only want a certain type of client and all this free publicity is exactly what they wanted to appeal to THEIR Clients.

[scott]

Actually the attitude of the GASP manager interviewed says it all.

They only want a certain type of client and all this free publicity is exactly what they wanted to appeal to THEIR Clients.

Couldn't they be up for discrimination?

[eagle]

i wouldn't think so, its all in the wording

[John]

Apparently on some internal correspondence, the area manager called her a immature f****g b***h. Very Very unprofessional. If I was treated this way I would of exploded big time.

I think there needs to be a big spill at GASP.

I also heard that the area manager left his Facebook profile on public, resulting in something being said on there that he should have kept to himself.

[OKO]

Today's paper has another exchange between a different customer and the same pompous moron, this is from late last week.

[Newcastle Flyer]

http://www.heraldsun.com.au/news/more-n ... 6154521616

"She is ... banned from attending any of our stores, unless she formally apologises for her rude behaviour and promises to behave in a civilised manner," he said

Um, excuse me?

OKO, I can't find the link to the other customer due to a very slow loading page. Doesn't matter, as it seems to be just a one reference that another customer had problems with the store.

Edit: Here is the paper's link with the internal email (http://www.heraldsun.com.au/entertainme ... 6152251751 - I think that's the link, others can correct it if not.) Others have suggested that it be just a publicity stunt.

[John]

http://www.heraldsun.com.au/entertainment/confidential/customer-complaint-email-and-response-by-gasp-clothing-goes-viral/story-e6frf96o-1226152251751

Herald Sun has an updated story today, featuring a complaint from another customer from earlier in the year as well as the email sent from the sales assistant to head office as part of their "investigation" into the complaint that has since gone viral.

Having worked in retail, I was always taught and still believe that a sale is a sale. It is no secret that companies differentiate their products using different styles and pricing tactics, however, a sale is still a sale and I think it is very short sighted to be selective about who you provide good customer service to. I really do question if Gasp have experienced an increase in sales as a result of this, I have not spoken to one person who agrees with their actions.

A colleague told me a story about someone who he is very close to. He went to buy an expensive car, dressed in not so expensive attire. The salesman fobbed him off. Down the track, he went back to that same dealership with his new expensive car, purchased from a rival manufacturer. I think the salesman got the point!

[Newcastle Flyer]

John, that seems to be the same link. For some reason, my link got shortened, and yours (the same link) didn't get shortened. I thought the software usually shortens long links.

The store manager said that her friends are banned too, but if that seems to be crossing the line. I've read the articles, and something doesn't seem to add up.

[Doc68]

A colleague told me a story about someone who he is very close to. He went to buy an expensive car, dressed in not so expensive attire. The salesman fobbed him off. Down the track, he went back to that same dealership with his new expensive car, purchased from a rival manufacturer. I think the salesman got the point!

Similar story of a (long ago) business man went to Sydney to pick up his NEW Plymouth car walked into the showroom in his usual boots flanalette shirt (not fashional then) his trousers secured by a piece of rope The young salesman ignoring him, when the head salesman saw him went running "good morning Mr ##### how can I help you"??? He said "I'm here to pick up my new Plymouth" salesman said right away sir, He said I have a 44 (gallon) drum of hydraulic oil ordered too, The salesman said yes sir you do, He said chuck it on the back seat for me A brand new Plymouth with a 44 in the back seat Did this salesman go on to design the Leyland P76 Ps the same mr ###### was approached by the truancy officers for his son not regulary attending school at the time they were on site & asked do you know where your son is he said "YES He's driving that steam shovel right there & he's learning more here than he will at school" so then the officers left. The company is still going strong under the truant son