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Opal Card Fare Issues

Sydney / New South Wales Transport Discussion

Re: Opal Card Fare Issues

Postby Fleet Lists » Fri Feb 02, 2018 12:10 pm

It has its problems as all these systems do to some extent but it would certainly not be amongst the most inaccurate systems.
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Sat Feb 03, 2018 10:49 am

Glen wrote:
rogf24 wrote:Made a trip with a few transfers that didn't register as transfers even though I tapped off so got default fared and no transfer fare reductions.

I've had that a couple of times, or single journeys with tap off not registered resulting in default fare.

If I've noticed, I reported it, not so much for the money but to make them aware, and they refund me.


I imagine there's a lot of people getting default fares without realising it or ever getting it refunded, especially those on auto top-up who don't check their Opal statements.

I've had a few issues with the new Opal gates at Wynyard or Town Hall resulting in default fares. One time when I called up to get the fare adjustment the agent said he noticed I had a similar default fare from a few weeks back and he credited that as well. I now walk through the gates a lot slower so I have time to check the reader screens! Normally I'd be walking through while it still shows the details from the person who went through in front of me.
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Re: Opal Card Fare Issues

Postby sunnyyan » Sat Feb 03, 2018 11:56 am

Newcastle Flyer wrote:
moa999 wrote:Tap on Reversal is simple.
GPS is simply not working, driver isn't manually advancing the stops, just tapping to wake at each stop.
I suspect the online record will show route start point - route start point


At moa999, it didn't show route starting, it was a stop well after the route starting point.

I'm just wondering now if Opal is one of the most inaccurate systems (good idea though, but) No one that checks there statement would now if it's a mistake or not.


Then what that means is that it lost GPS signal at that stop and the system stayed at that stop for the rest of the trip.
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Sat Feb 03, 2018 1:33 pm

I've been overcharged again, yet so far has not refunded the overcharged part & yes it's overcharged by more than twice what the fare should be
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Re: Opal Card Fare Issues

Postby Fleet Lists » Sat Feb 03, 2018 3:11 pm

Newcastle Flyer wrote:I've been overcharged again, yet opa so far has not refunded the overcharged part & yes it's overcharged by more than twice what the fare should be

What has my grandfather got to do with this?
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Sat Feb 03, 2018 5:06 pm

Small screen & was in a hurry - fixed.
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Re: Opal Card Fare Issues

Postby mandonov » Mon Feb 05, 2018 7:39 am

You seem to be disproportionately affected Flyer. Have you considered that it may be a malfunctioning card?
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