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Opal Card Fare Issues

Sydney / New South Wales Transport Discussion

Re: Opal Card Fare Issues

Postby Fleet Lists » Fri Feb 02, 2018 12:10 pm

It has its problems as all these systems do to some extent but it would certainly not be amongst the most inaccurate systems.
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Sat Feb 03, 2018 10:49 am

Glen wrote:
rogf24 wrote:Made a trip with a few transfers that didn't register as transfers even though I tapped off so got default fared and no transfer fare reductions.

I've had that a couple of times, or single journeys with tap off not registered resulting in default fare.

If I've noticed, I reported it, not so much for the money but to make them aware, and they refund me.


I imagine there's a lot of people getting default fares without realising it or ever getting it refunded, especially those on auto top-up who don't check their Opal statements.

I've had a few issues with the new Opal gates at Wynyard or Town Hall resulting in default fares. One time when I called up to get the fare adjustment the agent said he noticed I had a similar default fare from a few weeks back and he credited that as well. I now walk through the gates a lot slower so I have time to check the reader screens! Normally I'd be walking through while it still shows the details from the person who went through in front of me.
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Re: Opal Card Fare Issues

Postby sunnyyan » Sat Feb 03, 2018 11:56 am

Newcastle Flyer wrote:
moa999 wrote:Tap on Reversal is simple.
GPS is simply not working, driver isn't manually advancing the stops, just tapping to wake at each stop.
I suspect the online record will show route start point - route start point


At moa999, it didn't show route starting, it was a stop well after the route starting point.

I'm just wondering now if Opal is one of the most inaccurate systems (good idea though, but) No one that checks there statement would now if it's a mistake or not.


Then what that means is that it lost GPS signal at that stop and the system stayed at that stop for the rest of the trip.
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Sat Feb 03, 2018 1:33 pm

I've been overcharged again, yet so far has not refunded the overcharged part & yes it's overcharged by more than twice what the fare should be
Last edited by Newcastle Flyer on Sat Feb 03, 2018 5:07 pm, edited 3 times in total.
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Re: Opal Card Fare Issues

Postby Fleet Lists » Sat Feb 03, 2018 3:11 pm

Newcastle Flyer wrote:I've been overcharged again, yet opa so far has not refunded the overcharged part & yes it's overcharged by more than twice what the fare should be

What has my grandfather got to do with this?
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Sat Feb 03, 2018 5:06 pm

Small screen & was in a hurry - fixed.
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Re: Opal Card Fare Issues

Postby mandonov » Mon Feb 05, 2018 7:39 am

You seem to be disproportionately affected Flyer. Have you considered that it may be a malfunctioning card?
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Re: Opal Card Fare Issues

Postby lunchbox » Fri Mar 09, 2018 4:26 pm

Single-trip machine not user friendly....
I tried to get a single-trip Opal out of the single-trip machine at Campsie. It asks for your destination but then fails to instruct the purchaser what to do next.
A member of staff rescued me, but has this non-user-friendly "feature" been dealt with on this site?
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Re: Opal Card Fare Issues

Postby boronia » Fri Mar 09, 2018 4:55 pm

Isn't "next" to select the type of ticket? Adult/child/etc?
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Re: Opal Card Fare Issues

Postby lunchbox » Fri Mar 09, 2018 8:41 pm

The staff member found that screen (type of ticket), but there was no prompt for me when I wanted to go to the next screen, just two meaningless up-and-down arrows on the right of the screen
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Re: Opal Card Fare Issues

Postby neilrex » Wed Mar 14, 2018 12:34 am

Arrived at the domestic airport station about 4:50 on Monday, gates wide open, people streaming through without using any Opals. I stopped and counted about 50 people, only 2 paid, is this normal ?
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Re: Opal Card Fare Issues

Postby Frosty » Wed Mar 14, 2018 6:13 am

Well I see it’s pretty normal at the Airport Stations to have the gates unlocked at those early hours. Since I know at least Green Square my local station is not staffed at that time. Generally at Green Sq people pay up. Though thinking at that time the default fare is cheaper than standard fare. Default being $5.95 vs Off-peak $16.72 to the City.
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Re: Opal Card Fare Issues

Postby boronia » Tue May 01, 2018 5:56 pm

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Re: Opal Card Fare Issues

Postby moa999 » Tue May 01, 2018 8:44 pm

To be expected leading into the election.

I'd hope whoever wins the next election tackles the one group that has had no fare increases for many years in the first twelve months.
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Re: Opal Card Fare Issues

Postby Tonymercury » Wed May 02, 2018 6:46 am

moa999 wrote:
I'd hope whoever wins the next election tackles the one group that has had no fare increases for many years in the first twelve months.


Have you actually managed to pass Avoiding Revolutions 101 yet?
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Re: Opal Card Fare Issues

Postby boxythingy » Tue May 08, 2018 3:20 pm

Noticed that the gatepass fee was not deducted along with some recent journeys to and from Domestic Airport station.
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Re: Opal Card Fare Issues

Postby thunderbird » Tue May 08, 2018 3:33 pm

boxythingy wrote:Noticed that the gatepass fee was not deducted along with some recent journeys to and from Domestic Airport station.


Had you reached the weekly airport gate pass fee travel cap?
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Sat May 26, 2018 5:54 pm

Trackwork replacement buses between Sydenham and Central this weekend is causing some trips to be split into 2 train fares instead of 1.

Marrickville to City Circle stations is being charged double.

For example Marrickville to Wynyard is $2.42 off peak. This weekend the trip is charged as Marrickville to Sydenham $2.42, free trackwork bus from Sydenham to Central, then Central to Wynyard another $2.42.
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Re: Opal Card Fare Issues

Postby boronia » Sat May 26, 2018 6:04 pm

So what happens if you complain to Opal?

The trackwork bus is part of your journey from Marrickville to Wynyard. Wouldn't you only pay $2.42 if you changed train-train at Sydenham and Central
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Sat May 26, 2018 6:08 pm

Because you tap off at Sydenham and then tap on again at Central, it charges the Marrickville-Sydenham and Central-Wynyard as 2 separate journeys and not a transfer. The bus in the middle does not have Opal readers turned on.

I'd expect Opal would give a fare adjustment if you call up and request it, however when a similar thing happened during the Hornsby Junction Shutdown earlier this year I had to speak to a supervisor to get it done. Possibly because I wanted multiple days worth of fares corrected.

I imagine there will be many people overcharged this weekend and not even realise it, or won't be bothered to contact Opal over a few dollars.
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Re: Opal Card Fare Issues

Postby stupid_girl » Sat May 26, 2018 6:15 pm

andy_centralcoast wrote:Trackwork replacement buses between Sydenham and Central this weekend is causing some trips to be split into 2 train fares instead of 1.

Marrickville to City Circle stations is being charged double.

For example Marrickville to Wynyard is $2.42 off peak. This weekend the trip is charged as Marrickville to Sydenham $2.42, free trackwork bus from Sydenham to Central, then Central to Wynyard another $2.42.

You also have the choice to travel Marrickville-Sydenham-Wolli Creek-Wynyard.
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Re: Opal Card Fare Issues

Postby rogf24 » Sat May 26, 2018 8:23 pm

andy_centralcoast wrote:Because you tap off at Sydenham and then tap on again at Central, it charges the Marrickville-Sydenham and Central-Wynyard as 2 separate journeys and not a transfer. The bus in the middle does not have Opal readers turned on.

I'd expect Opal would give a fare adjustment if you call up and request it, however when a similar thing happened during the Hornsby Junction Shutdown earlier this year I had to speak to a supervisor to get it done. Possibly because I wanted multiple days worth of fares corrected.

I imagine there will be many people overcharged this weekend and not even realise it, or won't be bothered to contact Opal over a few dollars.


This shouldn't really be happening for Sydenham to Central because if you're within 7 stations of each other and you tap back on, it counts as a transfer.
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Re: Opal Card Fare Issues

Postby Fleet Lists » Sat May 26, 2018 10:00 pm

Has that figure of 7 stations ever been officially confirmed?
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Re: Opal Card Fare Issues

Postby thunderbird » Sun May 27, 2018 9:20 pm

I am only going by the material published, but I read it as being the 7 nearby stations to Sydenham, not 7 stations in every direction.

The 7 closest stations to Sydenham are likely Tempe, Wolli Creek, St Peters, Erskineville, Marrickville, Dulwich Hill and Hurlstone Park.
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Re: Opal Card Fare Issues

Postby Fleet Lists » Mon May 28, 2018 8:31 am

That gets even more confusing when you look at terminus stations such as Cronulla where Sutherland would be within the nearest six stations with either Jannali or Loftus the seventh. But the same would apply to Miranda which sits in the middle of the group.
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