Roderick Smith wrote:It should be possible to rely on the machine working, otherwise why have them at all? Transport management is always obsessed with revenue protection and not with service provision. Its first priority is its own convenience. If the machine wasn't working, the fine should not have been issued. In any other area of customer service, failure by management leads to an apology and some sort of concession.
Roderick
The fine wasn’t issued - the journalist in the story says he was cautioned.